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KLM (Koninklijke Luchtvaart Maatschappi), Royal Dutch Airlines: A Masterclass in Selective Hospitality (and Missing Luggage)

In August 2026, I was making my way home from Latin America to the Middle East — on a bargain ticket cheap enough to require four flights: first to Trinidad and Tobago, second to Amsterdam,…

United Airlines

The airline contract of carriage, an agreement that all customers ascent to when booking, does give United the freedom to deny ticketed passengers travel if a flight is overbooked. Passengers are entitled to either cash…

Western Europe airlines

Sometime between autumn 2016 and winter 2017 British Airways stopped serving food, drinks in board of the flights (Aberdeen, Amsterdam, etc) for free. You have to pay for checked in luggage – one way. How…

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